Where is Briana Jazmin Creative located?

We are located in Atlanta, GA but proudly serve clients across the country.

What are your business hours?

Our business hours are Monday - Friday - noon - 7 p.m. and Saturdays from 10 a.m. - 4 p.m. We are closed on Sunday.

What is your turnaround time for the projects?

Our turnaround time depends largely on the complexity of the client's project. For most of our Graphics & Print Design services (small projects) , our turnaround time takes between 7 -10 business days. For our Branding & Web Design services, due to the complexity of these projects, please allow a mininum of 4 weeks. Please note that the duration of time also depends largely on communication between the designer and the client - timely feedback is imperative. **If you require a faster turnaround, please let us know upfront and we will be happy to assist. Please note that a rush fee will be added to project total** For our Brand & Social Media Strategy Sessions, we will perform an audit to assess our clients needs, then we will craft a 90-day strategy plan for our clients. Please allow 7-14 business days for us to craft the strategy plan. ** Please note that our turnaround timeline begins AFTER receiving a signed contract and paid deposit.

What payment method do you use?

We accept PayPal and Square.

What are your payment terms?

Besides our Branding Packages & Consulting Services, all of our other services require at least a 50% desposit before we begin on the project. Clients also have the option to pay their services in full upfront. Our Branding Packages require at least a 30% deposit upfront, and then a payment plan will be established before the project begins. Clients also have the option to pay the cost in full upfront. Our Consulting Services must be paid upfront before the service can begin. **It is imperative that our clients make timely payments on payment plans, otherwise we have the right to end their project due to negligence.

Is there a contract?

Yes, for each project, every client can expect to receive a customized contract tailored to their specific project. Projects will not begin until the contract is signed and the deposit is paid.

What is your refund policy?

All services are non-refundable. Due to the fact that this is a sevice-based business, it is impossible for the designer to get their time back once they start on a project. Therefore, we do not provide refunds.

What is discussed during the Brand Brainstorming call?

On this call, we will work with the client to discuss their needs and overall vision for their design project. This call will help the client to understand more about our services and they will be able to determine whether or not they want to move forward with our services. Book your call HERE.

How do I book a phone consultation or consulting service?

Book these services HERE.


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